WAMS® is a full service systems integrator. As such, WAMS provides its clients with innovative solutions, tailored to their unique business requirements. By combining our extensive product knowledge with industry-leading practices, we are able to supply you with a comprehensive array of products, services, training and support to accommodate a wide range of challenges.
To significantly supplement your product solutions, a WAMS team of dedicated professionals provides a powerful added value when you partner with us.
In general, Managed Services represents a new approach to IT support. WAMS® takes complete ownership of the technology you choose to have managed for one monthly price. Because Managed Services are all inclusive, you know your costs in advance and there are no surprises.
Managed Service solutions specifically designed for Servers, Desktops and Network Infrastructure which include: remote monitoring, alert analysis, notification, automatic escalation, onsite & remote remediation of critical issues, anti-virus and anti-spyware, security & service patching, documentation, hardware issue resolution, and helpdesk.
WAMS takes responsibility for backup of data and disaster recovery. Managed Service solutions includes: disk-to-disk backup to an onsite NAS server that has a web interface for quickly restoring files, directories and mailboxes; backups are monitored and checked daily by a 24-hour NOC (Network Operations Center); onsite NAS (Network Attached Storage) server is automatically replicated to two offsite locations; onsite NAS has virtualization capability to become a virtual replica of any server; bare metal restores to dissimilar hardware when recovering servers; duplicate NAS server can be created and shipped from offsite in event of major disaster.
IT Support Services
Because WAMS is a full service integration company, you may also choose to purchase services a la carte. Below is a list of some of the many support services available:
WAMS Analysts and Engineers are highly qualified individuals with years of high level IT experience that bring you expertise in onsite hardware installation; software installation & integration; anti-virus & anti-spyware troubleshooting, network infrastructure such as firewalls, routers & switches; consulting; project management; law office applications.
WAMS sales support staff brings you competitive pricing; hardware recommendations; itemized pricing with part numbers; special pricing from manufacturers; customer records of previous purchases are maintained for repeat orders and hardware warranty reminders.
WAMS sales support staff brings you software licensing expertise, detailed price quotes, discounted pricing to match or beat Internet prices; special certifications to sell numerous software products.
WAMS Trainers have worked in your industry and provide onsite customized training for end users. WAMS Trainers will also conduct "Train the Trainer" sessions to educate your in-house trainer so that he or she can conduct the training for your staff. We also create customized training guides and offer floor support, follow-up, and advanced training.
WAMS provides tier 1 support for desktop applications like Microsoft Word, legal macro packages, document management as well as network connectivity & troubleshooting; automatic escalation to tier 2; unlimited calls.
Hardware maintenance contracts supplement the hardware manufacturer's warranty by providing troubleshooting, installation of replacement parts, restoring programs and data, bringing server or desktop back to full functionality.
WAMS has expertise in setting up network security including, endpoint anti-virus & anti-spyware; anti-spam filtering; gateway anti-virus, gateway antispyware, gateway intrusion prevention; network access control systems; consulting; environmental monitoring; onsite remediation.
WAMS is a full service Cisco VoIP Telephone system reseller/integrator.
Project are managed installations which include: design consulting; detailing recommendations with itemized pricing; installation and integration, training and long term support.